Shipping Destinations We ship worldwide via Emirates Post with tracked delivery. Shipping fees are calculated according to four zones: UAE, Middle East/GCC, EU, and Rest of the World. Rates within each zone are based on the weight of your order; for orders over 5kg, a custom shipping quote will be provided. Any customs fees or import duties imposed by the destination country are the responsibility of the customer. For security and asset protection, we are unable to deliver to P.O. boxes or freight-forwarding addresses.
Delivery Timeframes Estimated delivery times are provided for guidance only and are not guaranteed. We are not liable for delays caused by customs processing, carrier disruptions, weather conditions, or other circumstances beyond our reasonable control.
Address Accuracy Customers are responsible for providing a complete and accurate delivery address. We are not liable for delays, misdelivery, or non-delivery resulting from incorrect or incomplete address information supplied at checkout.
Risk & Title Risk of loss or damage passes to the customer upon delivery and signature. Title to the goods transfers upon full payment.
Security & Signature Adult Signature Required: Due to the high value and exclusivity of our premium tailored pieces, all deliveries require an adult signature upon receipt.
Parcel Security: For safety reasons, packages cannot be left unattended at the door. We cannot assume responsibility for parcels redirected or managed by unauthorized third-party forwarding services.
Failed Delivery & Non-Collection If delivery cannot be completed after a reasonable number of attempts, the parcel will be returned to us. Re-delivery or storage fees may apply, and original shipping costs are non-refundable.
Customs Refusal If a customer refuses to pay applicable customs duties or taxes, resulting in the parcel being returned to sender, original shipping fees are non-refundable, and a return handling fee may be deducted from any applicable refund.
Inspection & Damage Claims Customers are encouraged to inspect parcels upon arrival and must report any loss, damage, or discrepancy within 48 hours of receipt, accompanied by photographic evidence. Claims submitted after this period may not be honored.
Limitation of Liability Our liability in connection with any order, including delivery-related issues, is limited to the value of the order itself. We are not liable for indirect, incidental, or consequential losses.
Governing Law These terms are governed by the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the UAE courts, unless otherwise required by applicable consumer protection law in the customer's jurisdiction.
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FAQ
ORDERS & SHIPPING
How can I track my order?
Once your garments is dispatched, you will receive a confirmation email with a unique tracking link.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unaltered, and unwashed, with all original tags, packaging, and security seals intact. Due to the limited nature of our drops, exchanges are subject to stock availability. You will need to pay for the returns to the UAE unfortunately.
Do you ship worldwide, and are customs duties covered?
Yes, we provide global express shipping to over 50 countries. To ensure a seamless delivery experience, all applicable customs duties and local taxes are calculated and fully pre-paid at checkout, meaning no unexpected fees upon arrival.
SIZING & FIT
HOW DO I CHOOSE THE RIGHT SIZE FOR NOMINAL GARMENTS?
Our silhouettes are engineered with intentional, architectural volume to achieve a specific runway drape. XS/S size is UK 8-10, M/L is UK 12-14
DO YOU OFFER CUSTOM TAILORING OR ALTERATIONS?
Complimentary basic alterations (such as hem adjustments or sleeve shortening) are available exclusively for clients in Dubai. For online orders, garments arrive in their definitive specifications and alterations can be made in at the destination. We can however make custom order for out of chart sizing.